How We Rate Casinos

At Frangipani Shop, we evaluate live dealer casinos operating in Australia using a rigorous, transparent methodology. Our ratings help Australian players find trustworthy, fair, and rewarding gaming platforms. Each criterion below contributes to our overall casino score.

1. Licensing & Regulation

We prioritise casinos with verified licenses from reputable authorities including the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Curaçao eGaming, and where applicable, local Australian licensing. We verify license validity, check regulatory history, and confirm the operator's compliance record. Unlicensed or grey-market operators receive lower ratings regardless of other strengths.

2. Game Selection & Software Providers

We assess the breadth and quality of game libraries, including slots, live dealer tables, and traditional table games. We evaluate partnerships with leading software providers such as Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming. Casinos with diverse game portfolios, regular new releases, and high-quality live streaming receive higher marks.

3. Bonus Terms & Wagering Requirements

We scrutinise welcome bonuses, ongoing promotions, and their terms & conditions. Key factors include wagering requirements (rollover multipliers), maximum cashout limits, game restrictions, expiration dates, and withdrawal conditions. Transparent, player-friendly terms with reasonable requirements score higher than complex or restrictive offers.

4. Payment Methods & Withdrawal Speed

We evaluate supported deposit and withdrawal methods—including cryptocurrency, e-wallets, bank transfers, and credit cards—alongside processing times. We test actual withdrawal speeds and assess fees, minimum/maximum limits, and reliability. Casinos offering multiple options with fast, hassle-free payouts receive higher ratings.

5. Customer Support

We rate the availability and responsiveness of customer support channels including 24/7 live chat, email, and phone support. We assess response times, staff knowledge, and resolution effectiveness. Casinos with multilingual support and rapid problem resolution score higher.

6. Mobile Experience

We evaluate mobile responsiveness across devices, dedicated app availability (iOS/Android), user interface quality, and gameplay performance. A seamless mobile experience with full feature parity to desktop platforms enhances the rating.

7. Responsible Gaming Tools

We assess commitment to player protection through deposit limits, loss limits, time-out periods, self-exclusion options, and cooling-off facilities. Casinos providing clear responsible gaming information, easy-to-use tools, and links to support services receive higher ratings. Compliance with Australian responsible gaming standards is essential.

8. Our Rating Scale

10/10 – Excellent: Best-in-class operator with exceptional performance across all criteria. Highly recommended for Australian players.

8-9/10 – Very Good: Strong performer with minor areas for improvement. Trustworthy and feature-rich.

6-7/10 – Good: Solid, licensed operator meeting core standards. Suitable for most players but may lack specialisation.

4-5/10 – Fair: Licensed but with notable limitations in services, games, or terms. Play with caution.

1-3/10 – Poor: Significant concerns regarding licensing, transparency, or player protection. Not recommended.

Below 1/10 – Blacklisted: Unlicensed, unregulated, or operators with serious complaints. We do not recommend these platforms.

Our ratings are updated regularly to reflect changes in operator performance, regulatory status, and player feedback. All reviews are independent and based on thorough testing and research.